Spa Policy

At The Getaway Spa Inc, our goal is to provide every guest with a relaxing, luxurious, and seamless experience. To ensure the highest level of service and fairness to all guests, we kindly ask that you review our spa policies below.

​

💳 Gift Cards

• All gift card purchases are non‑refundable.

• Gift cards may be redeemed for services or retail products but hold no cash value.

​

⏰ Late Arrival Policy

• We kindly ask that you arrive 10–15 minutes prior to your scheduled appointment.

• If you arrive 15 minutes late or more, and there is not adequate time to complete your service, we may need to reschedule your appointment.

• Late arrivals that require rescheduling may be subject to our cancellation policy.

​

📅 Cancellation & Rescheduling Policy

To respect the time of our therapists and other guests:

• Cancellations or rescheduling made within 24 hours of your appointment time may result in a 30% charge of the scheduled service.

• No‑shows may be charged up to 100% of the service value.

• We keep a credit card on file to enforce this policy.

  • We do not charge your card automatically for any service unless the cancellation policy needs to be applied.

​

📝 Required Forms

• All guests must complete and sign any required intake, consent, or health forms before receiving services.

• Failure to complete required forms may result in the appointment being rescheduled or canceled.

 

⚠️ Health, Safety & Contraindications

• Please inform your therapist of any medical conditions, allergies, injuries, or recent procedures prior to your service.

• Certain treatments may not be suitable for individuals with specific health concerns.

• The spa reserves the right to decline or modify a service if it is deemed unsafe or contraindicated.

 

🔐 Credit Card Security

• Credit card information is securely stored for the sole purpose of enforcing our cancellation policy.

• We do not process charges without guest authorization unless the cancellation/no‑show policy applies.

 

🧖 Service Experience & Professional Boundaries

• Our therapists are licensed professionals who follow strict ethical and professional standards.

• Any inappropriate behavior will result in the immediate termination of the service and full payment will be required.

 

⚖️ Liability & Assumption of Risk

While our team is trained to provide safe, high‑quality services:

• All spa services are performed at your own risk.

• By receiving services at The Getaway Spa Inc, you acknowledge that:

  • You have disclosed all relevant health information.

  • You understand that spa treatments involve physical touch and the use of products that may cause reactions in sensitive individuals.

  • The Getaway Spa Inc and its staff are not liable for accidental injury, allergic reactions, or unforeseen complications that may arise during or after your service.

​

 

🛍️ Retail Purchases

• All retail product sales are final for health and safety reasons.

 

Children and minors

• Guests under 18 must have a parent or guardian sign required consent forms.

• Young children must be supervised at all times and may not be left unattended in the spa.

 

🧼 Cleanliness & Conduct

• We maintain a clean, peaceful environment for all guests.

• The spa reserves the right to refuse service to anyone whose behavior is disruptive or unsafe.

​​

Thank you for joining us at The Getaway Spa. Please cancel or reschedule appointments 24 hours before your scheduled service time to avoid a 30% cancellation fees. If you arrive 15 minutes after your scheduled service time, a cancellation charge may be added and you may need to reschedule your appointment as we have other appointments that need to be tended to. If you call and there is no response please leave a voicemail or email notifying us of the cancellation.